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I got my HTC Hero this morning – its my first smartphone and I am very impressed. I saw some fairly damning reviews online, but when I trialled it I was hooked. Superb device A+ so far, except for this little problem which I think is probably linked to my Laptop rather than the Hero…

I have plugged it into my Laptop via USB. Vista found the drivers, installed all well and good. However, if I click on Removable Disk (F:) I get an error stating that there is no disk in the drive and please insert one.

I’ve tried re-installing the drivers using the ones available online, and nothing.

I’ve also installed HTC Sync which simply doesn’t find the device despite being plugged in.

The Hero reckons it is connected, complete with USB symbol and HTC sync symbol.

So what have I done wrong? I’ve tried all the obvious ones – reinstalling drivers, different USB port, turning both off and on again (many times), uninstalling, reinstalling etc etc….